Help

1. Do you also ship outside of Germany?

No, we ship our products only to Germany.

2. How long does shipping take?

Delivery within Germany usually takes 2-4 working days.

3. Which payment methods do you accept?

We accept various payment methods, including credit card and PayPal.

 

4. Can I return my order?

Yes, you can return your order within 14 days of receipt, provided the items are unused and in their original packaging.

 

5. How can I track the status of my order?

After your order has been shipped, you will receive an email with a tracking number, which you can use to track the status of your delivery.

 

6. Are the prices inclusive of VAT? 

Yes, all prices on our website include VAT.

 

7. Do you offer discounts for large orders?

Yes, you can benefit from special discounts on large orders. Please contact us for more information.

 

8. Can I change or cancel my order? 

Changes or cancellations are possible as long as the order has not yet been shipped. Please contact our customer service.

 

9. Are the products environmentally friendly?

We strive to use environmentally friendly materials. Further information can be found in the product description.

 

10. How can I contact customer service?

You can contact our customer service by email or via our contact form on the website.